Webinar • Business Process Management: BPM • TODOS

Developing Breakthrough Communication SkillsAgéndalo en tu calendario habitual ¡en tu horario!

Viernes, 25 de junio de 2021, de 04.00 a 05.00 hs Horario de Virginia (US)
Webinar en inglés

Speaker: David Beckham


• Understand the Five Barriers to effective communication and how to overcome them

• Recognise the usual suspects that kill your communication effectiveness

• Understand the different types of communication required for different circumstances

• Understand the qualities of effective communication

• Understand how to use language to create positive and inclusive messages

• Construct a communication plan that engages rather than outrages

• How to cascade information effectively

• How to manage that most difficult of communication events; the feedback conversation

• Recognise things you should never say unless you really, really mean it

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