Webinar • IT Management: Gestión de Servicio IT

Choose your practice, practice your choice!Agéndalo en tu calendario habitual ¡en tu horario!

Miércoles, 14 de noviembre de 2018, de 06.00 a 07.00 hs Horario de Virginia (US)
Webinar en inglés

As Stephen Covey said “There are three constants in life... change, choice and principles” Recent years have seen an explosion of different service management practices, leaving organizations confused about the best way forward. What is the best approach for building a service management model? Michelle Major-Goldsmith and Simon Dorst will discuss the basic background, benefits and pitfalls of common ITSM practices like ITIL, SIAM, Agile and VeriSM. Focus will be on a clear distinction of what each of these practices brings to an organisation and provide some advice on both where to start defining a service management model and how to consider integrating the latest best and enabling practices as they evolve.

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