Mié 5-Abr-2017, 14:00 - 15:00 hs Horario de Madrid (ES)
This is part 2 of our Omnichannel Customer Experience series. Having looked at how you can deliver on the omnichannel customer experience promise, we now address how technology can assist in delivering the ultimate omnichannel customer experience.
Jue 27-Abr-2017, 07:00 - 08:00 hs Horario de Madrid (ES)
Dashboarding for IR Prognosis has moved to the next level with Live Canvas. Hear how customers are using Prognosis to improve operations and see the product in action with real life case studies for Avaya, Cisco and Skype for Business.
Jue 27-Abr-2017, 17:00 - 18:00 hs Horario de Madrid (ES)
Skype for Business deployments can be complex, particularly in a multi-vendor environment. This session will look at how organizations can best monitor the performance of a Skype for Business deployment, what the out-of-the-box solution can manage and how it works (...)