Jue 30-Mar-2017, 14:00 - 15:00 hs Horario de Madrid (ES)
Voice Biometrics is becoming a common practice in contact centers as it drives customer experience up and handle time down. But do you know how to do it right? What questions to ask? How to avoid a long and complex (...)
Mar 18-Abr-2017, 20:00 - 21:00 hs Horario de Madrid (ES)
How we work has changed. Email and instant messaging aren’t sufficient to meet the demands of current business workflows. At the same time, customer-facing workers need to build stronger relationships and foster trust quickly and efficiently.
Learn about how unified (...)