Webinar • CRM: CRM • Industria y Fabricación

Servicio post venta en fabricación según OracleAgéndalo en tu calendario habitual ¡en tu horario!

Jueves, 15 de abril de 2021, de 09.00 a 10.15 hs Horario de Virginia (US)
Webinar en español

Join us for a value-packed webinar featuring manufacturing industry executives and Oracle subject matter experts. The discussion will involve how digitizing end-to-end service processes can help deliver high-value interactions that drive customer

satisfaction, efficiency, and revenue.

April 15, 2021:10:00AM–10:15AM

State of the Industry: TSIA’s Point of View

The world has changed, and companies need advanced digital and service capabilities to win. Manufacturing and technology businesses must focus on digital implementation, service transformation, and a frictionless customer experience in order to win. In this keynote, J.B. Wood, President and CEO of the Technology Services Industry Association (TSIA), provides a state-of-the-industry update highlighting strategies that extend businesses innovation platforms beyond the lab and into the customer experience, particularly in the age of cloud and managed services.

J.B. Wood

President and CEO:Technology & Services Industry Association

10:15AM–10:35AM:Business Impact of Digital Transformation

Companies that invest in digital transformation see clear business results. Join J.B. Wood, president and CEO of TSIA and a panel of customers as they discuss how their organizations’ digital transformation has improved business performance.

J.B. Wood:President and CEO:Technology & Services Industry Association

10:35AM–10:45AM:The Future of Service Management for Manufacturing

As the head of high tech and industrial manufacturing product management for Oracle, Scott Creighton has unique insights into current trends and driving forces behind digital and service transformations. Join this session with Scott to learn how Oracle’s high tech and manufacturing customers are transforming to provide a unified go-to-market strategy, increase business agility, drive incremental revenue from existing customers, and provide new revenue-as-a-service business models.

Scott Creighton:Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle

10:45AM–10:55AM:Zebra’s “Customer First” Transformation

The B2B buying experience has become increasingly focused on real time digital interactions. High-tech manufacturing companies prioritize discovering, engaging, consuming and serving their customers across all lines of business.

Zebra Technologies, a leader in enterprise-level data capture and automatic identification solutions, underwent digital transformation to better personalize their customer journey, as part of their “Customer First” strategy. In this session, learn how Zebra optimized their customer and partner digital portal experience with new subscription business model offerings.

Scott Creighton:Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle

Livingston Jebakar:Solution Architect, Zebra Technologies

10:55AM–11:15AM:Redefined Service with Badger Daylighting and Canon Medical

More and more manufacturing organizations are transforming their businesses through modern, robust, and integrated B2B solutions that help lower costs, streamline operational efficiencies, and deliver complete insights across the entire business—from front to back office. These solutions also enable manufacturers to proactively manage growing workforces throughout the entire employee lifecycle—from safety and incident management to compliance and regulations. In this session, learn how Badger Daylighting and Canon Medical have redefined service to remain competitive with service-first, cutting-edge technology, implementation, and transformation.

Scott Creighton:Vice President, Product Management, CX Industry Solutions for Manufacturing, Oracle

Paul Parsons:Director of Service and Technical Support

Canon Medical

 

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