Webinar • IT Management: Gestión de Servicio IT

[Panel] Measuring IT Service Management: Balancing the ScorecardAgéndalo en tu calendario habitual ¡en tu horario!

Martes, 9 de abril de 2019, de 11.00 a 12.00 hs Horario de Virginia (US)
Webinar en inglés

One of the most important objectives of IT service management is to deliver valuable services to the business. This can be achieved by breaking down traditional silos and applying standardized processes across the organization. However, demonstrating the effectiveness of service delivery with process measurements can be a challenge. Join moderator Elisabeth Thomas and global ITSM experts as they discuss best practices for defining critical process measurements that encourage continual service improvement in order to ensure an effective, efficient, and profitable ITSM strategy.

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