Webinar • IT Management: MetricNet

Benchmarking Roundup: Summary of 2019 Call Center BenchmarksAgéndalo en tu calendario habitual ¡en tu horario!

Martes, 3 de diciembre de 2019, de 14.00 a 15.00 hs Horario de Virginia (US)
Webinar en inglés

Many Call Center professionals are unfamiliar with the key performance indicators (KPIs) that are important to track and trend and even fewer are aware of what constitutes acceptable performance. In this session, Jeff Rumburg will share the results of MetricNet’s 2019 Global Benchmarking Initiative for Call Centers, discuss the methodology, define the KPIs used for benchmarking, and share performance data from more than 140 companies worldwide.

¿Le gustaría hacer webinars o eventos online con nosotros?
Sponsors
No hay sponsors para este webinar.


Cerrar