Webinar • Voice Biometrics: Opus Research

From Speech Analytics to Conversation Automation: The Path ForwardAgéndalo en tu calendario habitual ¡en tu horario!

Martes, 5 de marzo de 2019, de 12.00 a 13.00 hs Horario de Virginia (US)
Webinar en inglés

A recent survey by Opus Research shows how speech analytics is seen as a powerful tool for quality management and workforce optimization in contact centers. It also showed that forward-looking businesses and business process outsourcers expect to integrate analytics with elements of Artificial Intelligence to support an entirely new category of solutions for “Conversation Automation." Topics include: * Success of speech analytics outside the contact center drives investment * Adding machine learning and natural language generation to analytics supports a new category of service, features and functions * New use cases and case studies demonstrate a dramatic efficiencies, accuracy, savings and ROI for speech analytics-driven Conversation Automation

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