Webinar • IT Management: IR

Optimize Contact Centre Performance: Monitor > Troubleshoot > AnalyzeAgéndalo en tu calendario habitual ¡en tu horario!

Martes, 26 de febrero de 2019, de 21.00 a 22.00 hs Horario de Virginia (US)
Webinar en inglés

The Contact Center is the frontline to your customers - get this experience wrong and the consequences can be substantial - loss of revenue, brand damage, customer churn. Join this session to learn how you can optimize the performance of your contact center, we will cover: - From PSTN to CC inbound call monitoring & testing - Monitoring the infrastructure performance and availability of Avaya & Cisco UCC - Monitoring & quickly troubleshooting the call quality - Long term analytics reporting for the performance, quality and availability of your CC

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