There is much hype about Artificial Intelligence. Jamie MacGregor, Vice President of Insurance at Celent Interviews Lisa Woodley. Lisa Discusses her role as the experience designer at NTT Data Her approach with clients when looking at how AI and RPA and how it can be used to improve Claims Processes Looking at processes and where can automation help. How Self help and AI chat can help streamline process and reduce your churn Lisa discusses how Self Service and chat can help reduce customer churn and how machine learning will help improve the level of automation in customer support enquiries. Lisa discusses some on the future advancements in AI and how this can be applied to improve customer experience in getting faster claims processing and more automated back end processes.
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