In the Race to Innovation Mediocrity – Why do Insurers Continue to Lag in the Race to Transform the Customer Insurance Experience? and what will eventually necessitate change? There is no single engagement / buying experience that has not transformed for consumers precipitated by impact of digital and new engagement models for consumers in the last 10 years. Yet, insurance continues to look and feel almost exactly the same from the annual quote and buy / renew contact centre and online experience designed 15-20 years ago. This webcast revisits the blueprint for the Insurer of the Future and focuses on 5 undeniable technology innovations that insures have ultimately no choice embracing. It will explore what continues to hold back insurers in their innovation ambition and what green shoots are emerging to change all of that. During this webcast, Lee will investigate how to build the innovative Insurer of the Future and ways to make the customer experience more sticky at the same time as discussing what security issues will bring. During this webcast participants will learn: - How to leverage the Internet of Things and Connected environments to improve the customer experience and transform the pricing and underwriting dynamic - How Artificial Intelligence and Machine Learning will transform routine risk appraisal and process execution - How Mobility & Smart Devices should be transforming consumer engagement and data sharing - How Application / Cloud deployment should already be significantly reducing CIO cost of ownership and responsiveness to innovation demand - How Agile Working and Proof of Concept planning is being strangled within Insurance Corp plc. We will explore what continues to hold Insurers back: - Consumer lack of trust of insurer and broker intent - Traditional Business, Pricing & Engagement Models - Talent and Innovation DNA - Regulation as a barrier to entry and cost of doing business - Project Governance & Innovation Sponsorship
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